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If you need help or have a question, we’re here for you
Translink(HK) Limited
E-mail:[email protected]Working Hours:
Monday to Friday,
9:00 AM – 6:00 PM
We aim to respond within 1-2 business days after receiving your message.
Frequently asked questions
Translink is a global payment platform that enables businesses to manage multi-currency accounts and conduct local and international payments. We offer seamless cross-border payment solutions, with less transaction costs and improving cash flow.
You can register on the Translink website by providing your business information. Our system will quickly review and approve your account, where multiple currencies for international operations are supported.
Translink supports a wide range of global currencies, including USD, EUR, GBP, RMB, and many others. You can switch between currencies according to your business needs.
No, Translink does not charge account maintenance fees. There are no account opening fees, monthly maintenance fees, or hidden costs. You can freely use our services for payments and collections.
You can use Translink’s payment gateway or API integration to facilitate payments. We support global collections, with transparent fees and fast payment processing.
Translink offers competitive exchange rates, with low cross-border payment fees. Fees vary based on transaction amount, destination, and currency types. Please refer to our fee schedule for more details.
The transfer time depends on the currency and destination. Typically, local transfers are processed the same day, while international payments take 1-3 business days.
Yes, we offer a robust API that allows businesses to seamlessly integrate payment functions into their systems. You can automate payments, collections, reconciliation, and more.
We use the highest level of encryption and multi-factor authentication to safeguard your account and funds.
You can reach us via our customer service hotline, email, or live chat. Our support team is available 24/7 to assist you.