Privacy Policy

Effective Date: April 2024

Translink (“we,” “our,” or “us”) is committed to protecting your personal information while respecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Identity Information: Full name, email address, phone number, billing address, etc.
Financial Information: Credit/debit card information, bank account details, billing address.
Transaction Data: Payment details, transaction history, transaction amounts, date/time of transactions.
Technical Information: IP address, browser type, device information, and operating system.
Communication Information: Customer support interactions, emails, and chat records.

2. How We Collect Information

We collect your personal information in the following ways:

Direct Collection: Information provided when you create an account, complete a transaction or contact us.
Automatic Collection: Information collected automatically when you use our website, such as IP addresses and device information.
Third-Party Collection: Information provided by third-party service providers (e.g. payment processors).

3. How We Use Your Information

We may use your information for the following purposes:

To Provide Services: Processing payments, managing your account, and completing transactions.
To Improve Our Services: Analyzing user behavior to enhance user experience.
Customer Support: Assisting you with any inquiries, troubleshooting, or issues.
Security and Fraud Prevention: Detecting and preventing fraudulent activities.
Legal Compliance: Meeting legal obligations such as complying with regulations or responding to lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal information. However, we may share it in the following cases:

Service Providers: Third-party vendors (e.g. payment processors, cloud storage providers) that help us deliver our services.
Legal Requirements: Sharing information if required by law or to protect our legal rights.
Business Transactions: If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Data Security

We use appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption, secure storage, and access control procedures.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request corrections to any inaccurate or incomplete information.
Right to Deletion: Request the deletion of your personal information in certain circumstances.
Right to Restrict Processing: Request limitations on how we process your personal information.
Right to Data Portability: Request to transfer your personal information to another service provider.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about how you use our website, improve user experience, and analyze website traffic. You can control cookie preferences through your browser settings.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing them with your personal information.

10. International Data Transfers

If your data is transferred outside of your country of residence, we will ensure that appropriate safeguards are in place to protect your personal information in compliance with applicable privacy laws.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When significantly changes are made, we will notify you via email or through a prominent notice on our website. Please review this Privacy Policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: FLAT/RM B96 B/F TST PLAZACHEVALIER HOUSE 45-51 CHATHAMROAD SOUTH TSIM SHA TSUI KL HONGKONG